Terms of sale
These general terms and conditions of sale govern all relations between the company ZETA SHOES, a company with share capital of €6,000, whose registered office is located at 7 allées de Chartres, 33000 Bordeaux, registered with the Paris Trade and Companies Register under number 889 329 157 000 16, hereinafter referred to as "Zèta", and the customers of the website www.zeta-shoes.com.
Customer service email: hello@zeta-shoes.com
Before any transaction, the customer acknowledges having read these general terms and conditions and expressly accepts them by clicking on the order validation button.
ARTICLE 1: Particular conditions of sale
The customer acknowledges having read the particular conditions of sale displayed on screen at the time of ordering (product, price, quantity, specifics, cost of services) and accepts them without reservation.
ARTICLE 2: Legal capacity and acceptance of terms and conditions
2.1 Legal capacity
The website is accessible to:
- To adult natural persons or minors with the consent of their legal representative.
- To legal entities represented by a natural person with the legal capacity to act.
2.2 Acceptance of general terms and conditions
Acceptance is evidenced by a checkbox at the time of ordering. Any conditional acceptance is deemed null and void.
ARTICLE 3: Order
3.1 Placing an order
The customer guarantees the accuracy of the information provided at the time of their order.
3.2 Order confirmation
After validation, the Buyer receives a summary email containing their order, the T&Cs and their invoice. In case of non-receipt, please contact Zèta promptly.
ARTICLE 4: Prices and payment terms
4.1 Prices
Prices are displayed in euros inclusive of tax. Delivery charges are indicated separately before final validation.
4.2 Payment terms
Full payment is required at the time of ordering, by credit card or other payment methods offered on the website.
4.3 Retention of title
Zèta retains ownership of the products until full payment has been received.
4.4 Payment by UpCadhoc card
We accept payments by UpCadhoc card. When choosing your payment method, select "Mastercard", then enter your UpCadhoc card details. Please ensure that the balance on your card is sufficient to cover the full order amount, as split payments are not accepted. In the event of a return for a product paid for with an UpCadhoc card, a credit note for the corresponding amount will be issued, which can be used for a future purchase on the website. No cash refund will be made.
ARTICLE 5: Delivery
5.1 Delivery territories
The website offers delivery to Europe and to certain international destinations explicitly indicated on the website.
5.2 Delivery methods
The delivery methods, charges and corresponding timescales are clearly specified at the time of ordering.
5.2 Delivery times
Delivery times are indicated in the order confirmation email. In the absence of delivery, the Buyer may request cancellation in accordance with the applicable legal conditions.
5.4 International delivery charges
Specific charges may apply to international deliveries in accordance with the pricing schedule displayed on the website at the time of ordering (United States, Canada, Brazil, Australia, etc.).
ARTICLE 6: Right of withdrawal
The Buyer has 14 days to return the Products at their own expense. Return costs will be applied according to the following conditions:
- France: deduction of €6
- Europe (excluding France): deduction of €10
- International outside Europe: deduction of $15
The refund will be processed within 30 days of receipt and inspection of the returned item.
ARTICLE 7: Product exchanges
The Buyer has 14 days to request a free exchange for their order, except for the exceptions indicated below:
- South Africa: contribution of $45
- Brazil: contribution of $45
- Australia: contribution of $25
To request an exchange, please contact Zèta by email at hello@zeta-shoes.com. The new product will be dispatched after the return has been verified.
ARTICLE 8: Legal guarantees
In the event of a lack of conformity or hidden defect, the Buyer must notify Zèta by email with supporting evidence (photos). Returns due to defects are covered by Zèta.
ARTICLE 9: Buyers' Obligations
The Buyer is responsible for the use of the products and for verifying that they are suited to their needs.
ARTICLE 10: Zèta's Liability
Zèta does not guarantee that products are suited to specific needs, and its liability is limited to proven direct damages.
ARTICLE 11: Intellectual property
The website content and Zèta products are protected by intellectual property rights.
ARTICLE 12: Personal data
Zèta operates a specific personal data protection policy.
ARTICLE 13: Advertising
Zèta may broadcast advertising or promotional messages on its website and communications.
ARTICLE 14: Links and third-party sites
Zèta is not responsible for the content of third-party websites accessible from its site.
ARTICLE 15: Prohibited conduct
Any misuse of the website or the information it contains is strictly prohibited and may result in legal proceedings.
ARTICLE 16: Amendments
Zèta reserves the right to amend these terms and conditions at any time. The applicable conditions are those in force at the date of the order.
ARTICLE 17: Language
In the event of a translation of the T&Cs, the French version shall prevail.
ARTICLE 18: Applicable law and jurisdiction
These general terms and conditions are governed by French law. In the event of a dispute, the courts of Paris shall have jurisdiction.
ARTICLE 19: Product characteristics
Product characteristics are presented on the website. Photographs are not contractual.
