Help & Questions

For any questions, you can contact us directly by email at hello@zeta-shoes.com. Mia, our customer service manager, will get back to you promptly.

For any questions, you can contact us directly via WhatsApp by clicking right here. We will get back to you as quickly as possible, within our opening hours.

You will also have access to a virtual assistant available 24/7, which will be able to answer the majority of your questions directly.

Our prices are displayed inclusive of all taxes for orders destined for European Union countries. No additional charges will apply.

Until early 2025, we refused to ship outside Europe due to the carbon emissions associated with air freight. But economic realities caught up with us, and to continue growing, we had no choice but to open the Asian and American markets. These sales represent less than 0.1% of our turnover. But that is still 0.1% too many.

We are convinced that sometimes, you have to be willing to lose a little ground in order to hope to gain twice as much later. Our goal by 2030: to generate sufficient business volume to open a logistics centre on site and deliver by cargo sailing ship in significant quantities.

• Exchanges are free for the European Union, the United Kingdom and Switzerland
• For the rest of the world, shipping costs remain your responsibility

Trainers can be returned within 30 days of receipt.

Conditions to be met:
• Original packaging intact
• Original condition, tried on indoors only
• Return slip included in the parcel

Generate your return label here.

In the event of a preparation error, please contact us before returning: hello@zeta-shoes.com

Returns for refund are accepted within 30 days of receipt.

Conditions:
• Original packaging intact
• Original condition
• Return slip included

Refunds are processed within 15 to 30 days of receipt and inspection of the product.

Return fees applied according to your location:

• France: £6 deduction
• EU (excluding France and Germany): £10 deduction
• Switzerland and UK: £10 deduction
  
  

Generate your return label here.

A question? hello@zeta-shoes.com

Our shoes are developed to suit all feet and we recommend choosing your usual size. If you are ever in doubt about your size, do not hesitate to consult the guide available on each product page!

Our materials are carefully selected so that you can keep your trainers for as long as possible.

Before launch, each of our prototypes is tested by the CTCP (Centro Tecnológico do Calçado de Portugal) to carry out flexibility and abrasion tests. In addition, our prototypes are tested in real conditions within our team and by certain members of the Zèta club.

Each pair is assembled by hand by our Portuguese artisans, and a rigorous quality control is carried out at the end of every production run.

Comfort is often a characteristic overlooked by brands in the design of shoes.

At Zèta, we place aesthetics, ethics and comfort at the heart of every product development.

Thanks to their thick soles and wonderfully soft lining, our shoes are like true slippers (approved and recommended by osteopaths)!

Say goodbye to blisters and leg pain: they will be your best companion for long walks in the city and in the countryside.

All our trainer styles are unisex. We offer sizes ranging from 35 to 48.

We adapt each style so that it suits the morphology of the foot (width, instep, heel) and the insoles are removable so you can insert your own specific insoles if needed.

We also offer a unisex children's range, from size 21 to 34. As with all our adult styles, we place comfort at the heart of this collection.

Here too, the last is perfectly adapted to the morphology of a child's foot, to guarantee perfect comfort.

No, we do not sell our trainers exclusively online.

• If you live in Bordeaux and the surrounding area, or are passing through the region, you are welcome to come and see, try on and potentially purchase a pair of Zèta directly at our shop at 41 rue Saint-François.
• If you are not from the area and don't plan to visit, you can find most of our styles at our stockists across France and Europe, right here.

To become a stockist and distribute Zèta, this is where it all happens.

Access the Care Guide directly by clicking here.

We recommend waterproofing your shoes to protect against stains and moisture.

Care for your shoes with a sponge or a soft cloth and soapy water.

Please note: it is not recommended to put your shoes in the washing machine.
To restore their brightness and shine, we recommend using clay cream, a natural cleanser that effectively cleans shoes, or our natural cleaning kit.

Nothing is lost, everything is transformed.

With this recycling programme, we are doing our part to drive change at our own scale. We offer you a simple and rewarding way to part with your old Zèta pair! Drop your pair into a Refashion collection point and receive 150 loyalty points, which you can redeem for a £15 voucher!

Access the recycling programme by clicking here.

The materials we use in the making of our trainers hold multiple certifications.

These certifications guarantee the traceability of our materials as well as compliance with working conditions within our workshops.

• GRS - Materials
• PETA - Materials
• SEAQUAL - Materials
• REACH - Materials
• USDA - Materials
• FSC - Materials
• PME Leader - Workshops
• ISO - 14001-2015 - Workshops
• ISO - 9001-2015 - Workshops

In 2022, we decided to carry out the life cycle analysis of our products and engaged the independent third-party organisation Bevivien to measure our carbon impact.

From the production of raw materials through to transport, delivery and assembly of the shoes right up to delivery to the end customer, a pair of Zèta emits 6kg CO2 equivalent, compared to 16kg CO2 equivalent for a pair from a major sportswear brand.

Each of our raw materials comes from recycling or the responsible upcycling of reclaimed resources, and is selected based on its proximity to the final assembly workshop in order to minimise our carbon impact as much as possible.

The impact of our products is assessed by Clearfashion, an independent organisation whose role is to inform consumers about brand commitments and the impact of clothing.

Always in the spirit of transparency with our customers, we chose to evaluate our products according to impact measurement criteria covering the environment, people, health and animals.

After many months of evaluation across the entire life cycle of our products and the reliability of our certifications, we are proud to have achieved the highest score in the footwear category: 79/100.

Our prices are set fairly throughout the year, based on the cost of raw materials and fair remuneration for our artisans.

You can however find certain end-of-collection products or surplus stock at gentle prices in our Archives category.

You can also enjoy -10% off your first order by signing up to the newsletter.

And to join the club and accumulate benefits and gifts based on your loyalty points, we invite you to sign up here!

You can contact us by email at hello@zeta-shoes.com, as well as via WhatsApp.

Our Customer Relations Manager, Mia, will do everything to get back to you as quickly as possible.