By Email
For any questions, you can contact us directly by email at hello@zeta-shoes.com. Mia, our customer care manager, will get back to you promptly.
› FRANCE
› GERMANY
› EU ZONE 1
› EU ZONE 2
› NON-EU
Via WhatsApp
For any questions, you can contact us directly via WhatsApp by clicking right here. We will reply to you as quickly as possible, within our opening hours.
You will still have access to a virtual assistant 24/7, who will be able to answer most of your questions directly.
Delivery costs
› FRANCE
› GERMANY
› EU ZONE 1
› EU ZONE 2
› NON-EU
Customs and taxes
Our prices are displayed inclusive of all taxes for orders shipped to European Union countries. No additional fees will be charged.
Do you ship your trainers outside Europe?
Until early 2025, we refused to deliver outside Europe due to the carbon emissions generated by air freight. However, economic realities caught up with us, and to continue growing, we had no choice but to open up the Asian and American markets. These sales represent less than 0.1% of our turnover. But that is still 0.1% too much.
We firmly believe that sometimes you have to concede a little ground to gain twice as much later. Our goal by 2030: generate sufficient business volume to open a local logistics hub and deliver by cargo sailboat in large quantities.
Exchange
- Exchanges are free for the European Union, the United Kingdom and Switzerland
- For the rest of the world, shipping costs remain at your expense
Trainers can be returned within 30 days of receipt.
Conditions to follow:
• Original packaging intact
• Original condition, tried on indoors only
• Return slip included in the parcel
Generate your return label here.
In case of an order preparation error, please contact us before returning: hello@zeta-shoes.com
Refund
Returns for a refund are accepted within 30 days of receipt.
Conditions:
• Original packaging intact
• Original condition
• Return slip included
Refunds are processed within 15 to 30 days following receipt and inspection of the product.
Return fees applied depending on your location:
- France: €6 deduction
- EU (excluding France and Germany): €10 deduction
- Switzerland and UK: €10 deduction
Generate your return label here.
A question? hello@zeta-shoes.com
Which shoe size should I choose?
Our shoes are designed to fit all feet, and we recommend choosing your usual size. If you ever have any doubt about the size, please feel free to check the guide available on each product page!
What is the lifespan of your trainers?
Our materials are carefully selected so that you can keep your trainers for as long as possible.
Before launch, each of our prototypes is tested by the CTCP (Footwear Technological Centre of Portugal) for flexibility and abrasion resistance. In addition, our prototypes are tested under real conditions by our team and selected Zèta club members.
Each pair is assembled by hand by our Portuguese artisans, and rigorous quality control is carried out at the end of every production run.
Are your shoes comfortable?
Comfort is often overlooked by brands when designing shoes.
At Zèta, we place aesthetics, ethics, and comfort at the heart of every product development.
Thanks to their thick soles and ultra-soft lining, our shoes feel like real slippers (approved and recommended by osteopaths)!
No more blisters and leg pain: they will be your best companion for long walks in the city as well as in the forest.
Are all your models unisex?
All our sneaker models are unisex. We offer sizes ranging from 35 to 48.
We design each model to adapt to the morphology of the foot (width, instep, heel) and the insoles are removable so you can insert your custom orthotics if needed.
We also offer a unisex kids' range, from size 21 to 34. Just like with all our adult models, comfort is at the heart of this collection.
Here too, the mould is perfectly tailored to the anatomy of a child's foot, ensuring perfect comfort.
Are your products available exclusively online?
No, we do not only sell our sneakers online.
You can find most of our models in our stockists across France and Europe, right here.
To become a stockist and distribute Zèta, head over here.
How do I look after my Zèta?
Access the Care Guide directly by clicking here.
We recommend waterproofing your shoes to protect against stains and dampness.
Care for your shoes with a sponge or soft cloth and soapy water.
Please note: machine washing your shoes is not recommended.
To restore their whiteness and shine, we recommend using clay cleaner, a natural cleanser for cleaning shoes, or using our natural cleaning kit.
Recycling programme
Nothing is lost, everything is transformed.
With this recycling programme, we are trying to make a difference on our own scale. We offer you a simple and rewarding way to part with your old Zèta! Drop off your pair at a Refashion collection point and receive 150 loyalty points, which you can redeem for a €15 voucher!
Access the recycling programme by clicking here.
Certifications
The materials we use to make our trainers have multiple certifications.
These guarantee the traceability of our materials as well as respect for working conditions within our workshops.
- GRS - Materials
- PETA - Materials
- SEAQUAL - Materials
- REACH - Materials
- USDA - Materials
- FSC - Materials
- PME Leader - Workshops
- ISO - 14001-2015 - Workshops
- ISO - 9001-2015 - Workshops
Life cycle assessment
In 2022, we decided to conduct a life cycle assessment of our products and engaged the independent third-party body Bevivien to measure the carbon impact.
From the production of raw materials through transport, shipping, and footwear assembly to final delivery to the customer, a pair of Zèta emits 6kg CO2 eq, compared to 16kg CO2 eq for a pair from a major sportswear brand.
Each of our raw materials comes from recycling or upcycled waste, and is selected based on its distance from the final assembly workshop in order to minimise our carbon footprint.
Impact assessment
The impact of our products is assessed by Clearfashion, an independent body dedicated to informing consumers about brand commitments and the impact of clothing.
Always guided by transparency towards our customers, we chose to evaluate our products based on criteria measuring impact on the environment, people, health, and animals.
After long months of evaluation across the entire life cycle of our products and the reliability of our certifications, we are proud to have achieved the highest score in the footwear category: 79/100.
Do you hold sales?
Our prices are set fairly all year round, based on the cost of raw materials and fair compensation for our artisans.
However, you can find certain end-of-collection products or surplus stock at gentle prices in our Archives category.
You can also get 10% off your first order by subscribing to the newsletter.
And to join the club and collect perks and gifts based on your loyalty points, we invite you to sign up here!
How can you be reached?
You can contact us by email at hello@zeta-shoes.com, as well as via WhatsApp.
Our Customer Care Manager, Mia, will do everything possible to reply to you as quickly as possible.
