FAQs

Answer 1

Answer 2

European Union
Our prices are displayed all taxes included for orders to countries in the European Union. No supplement will be payable.

Countries outside the European Union
For orders to countries outside the European Union, they are subject to any taxes and customs fees of the country of destination. Costs and formalities are therefore the responsibility of the customer who is responsible for paying all government taxes. (We cannot guarantee the charges because they are done randomly by customs.)

United Kingdom
Due to Brexit, all UK orders over £135/€150 are now subject to full tax. Costs and formalities are therefore the responsibility of the customer who is responsible for paying all government taxes. They must be paid to the carrier upon delivery.

Sales

We do not have sales because our prices are set precisely according to the cost of recycled raw materials and the cost of the salaries of our Portuguese artisans 😊

However, we sometimes make discounts to thank you. I invite you to subscribe to our newsletter to stay informed.

Use your promotional code

To use a promotional code, nothing could be simpler! Fill out your basket then add your code before payment in the box on the right of your screen.

Gift card

We offer gift cards of €50, €100, €129 and €149.

Once the order has been placed, you will receive a confirmation email with the gift card code. If, however, you do not receive a code within 24 hours of purchase, I invite you to contact us at hello@zeta-shoes.com

To use the card, nothing could be simpler! Fill your basket then add your promotional code before payment in the box on the right of your screen.

Modify or cancel my order

We process your order as soon as it is confirmed. Therefore, it is impossible to cancel or modify it. For your information, returns are free. Once the order is received, you will be able to request a return and obtain a refund.

I did not receive the confirmation email for my order

I invite you to contact us via the address hello@zeta-shoes.com

Defective item

I invite you to contact us via the address hello@zeta-shoes.com by attaching photos of the item as well as your order number.

Incorrect item

I invite you to contact us via the address hello@zeta-shoes.com by attaching a photo of the item, the order form and the label stuck on the package.

I invite you to send an email to hello@zeta-shoes.com with your order number.

Size guide

Under each product sheet there is a size guide to help you select the size.

If you are unsure between two sizes, we recommend choosing the one below!

For information, shipping and returns are free :)

Did you order a first pair during the 2020 Ulule campaign? Attention ! We have since readjusted our sizes. I therefore invite you to choose a size smaller. For example, if your size corresponds to a 41, I recommend that you choose size 40.

Product availability

If a product is out of stock, I invite you to send an e-mail to hello@zeta-shoes.com if you would like to know the restocking date.

Our stores

Find our sneakers in store here

A problem with the website?

If you notice a problem on our website (interface, redirection error, inaccessible content, customer account, etc.) I invite you to contact us at hello@zeta-shoes.com