ARTICLE 1 – PERSONAL INFORMATION COLLECTED

Ordering & browsing our website:

When you make a purchase or create a customer account on our website, as part of our buying and selling process, we collect the personal information you give us that is necessary to prepare and deliver your parcel, such as your name, your address, your email address, your postal address, and your phone number.

This order data is shared with our logistics partners who prepare and ship the parcel to you. They are strictly prohibited from using your data for any purpose other than processing your order and must delete this data from their IT systems after processing. If you choose to have your order delivered outside Europe, your data, such as your postal address, is necessarily transmitted to the logistics services of the carrier delivering to you in that country.

When you browse our website, we automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, generally in the form of cookies. They collect information about you, your preferences, or your device and browser. They are usually set in response to actions made by you which amount to a request for services (e.g. placing an order). 

Emails:

If you have decided to follow the Zèta journey by email (via the form on our website or by ticking the relevant box during the checkout process), we use your email address to send you Zèta news or to share information regarding your purchase history or browsing on our website. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of the emails or by contacting us at hello@zeta-shoes.com. This takes effect immediately.

The email marketing tool we use is based in the United States. It complies with the principles of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Furthermore, as a “processor”, this email marketing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR). 

Audience measurement:

We use audience analytics tools (such as Google Analytics) to help us better understand activity on our website, how you interact with it, and to improve our website's performance so that it best meets your needs. To this end, we provide these tools with data regarding your browsing history on our website and information on the products ordered. All data processed for statistical purposes outside Europe is completely anonymised.  

Advertising:

Like many of our peers, advertising cookies are placed when you visit our website in order to subsequently display targeted advertising messages when you browse other websites. The collected data is anonymous and is used solely within the scope of advertising features. 

How long is my personal data retained?

The length of time we retain personal data depends on our business needs and our legal obligations. 

In connection with the purchase of products, we retain your data for as long as necessary for the purposes for which it was collected (e.g. managing the commercial relationship between you and us), and for any other related purposes such as tracking our stock, while always complying with applicable data security and retention legislation. 

If you agree to receive emails from Zèta to follow our journey, your data is retained until you request to unsubscribe or delete your personal data, or after a period of inactivity (for a maximum of 3 years from the last contact, e.g. clicking a link in one of our emails). 

If a customer account is created, the data will be retained until you send a request to delete it or after a period of inactivity on your part (for a maximum of 3 years from the end of the commercial relationship, e.g. last order, or from the last contact, e.g. clicking a link in one of our emails).

When you contact us to obtain information about our products or our brand, or when you apply for a job offer, data is retained for only 3 years from the date of collection or from the last contact initiated by you. 

ARTICLE 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@zeta-shoes.com

ARTICLE 3 – COOKIES

When you browse our website or place an order, data may be stored in or retrieved from your browser, generally in the form of cookies. A cookie is a small text file stored by your computer, tablet or smartphone browser that helps retain user data to facilitate browsing and enable certain features.

We use first-party cookies, set by Zèta for the proper functioning of our website; most of these cookies cannot be disabled in our systems. They make it possible to remember the information you enter into forms on our website so that you do not have to enter it again during your visit, and also to manage and secure access to your account or your shopping bag.

Here is a non-exhaustive list of cookies related to the operation of our website:

• session_id: unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.)
• shopify_visit: no data held, persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits 
• shopify_uniq: no data held, expires at midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer. 
• cart: unique identifier, persistent for 2 weeks, stores information about the contents of your cart.
• secure_session_id: unique session identifier
• storefront_digest: unique identifier, undefined if the shop has a password, used to determine if the current visitor has access.
• More information here: https://fr.shopify.com/legal/cookies

Objecting to cookies:

You can set your browser to inform you of the presence of or to block these cookies. If you choose to block these cookies, certain features of our website may be affected (such as retaining items in your shopping bag). If you wish to delete cookies from your web browser, you can follow these instructions:

Chrome: 

http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox:

https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies

Internet Explorer: 

http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari: 

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Most of these cookies expire when you end your visit to our websites. Others have a longer lifespan, which does not exceed 12 months, in accordance with applicable regulations. Certain trackers are, however, exempt from obtaining this consent (this applies to trackers lasting more than 12 months). 

You can also block third-party cookies:

• More information here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
• If you no longer wish to see our advertisements on social media, we recommend going to the “settings” section and then “ad preferences”.
• There are also opt-out platforms for advertising cookies such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/ or via the blue AdChoices icon
• More information on Google cookies: https://policies.google.com/privacy

ARTICLE 4 – DISCLOSURE

We will disclose your personal information if we are required by law to do so, if you violate our Terms of Sale and Use, or to protect our rights, property, or safety, as well as those of third parties.

We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be shared with trusted third parties who assist us in operating and ensuring the proper functioning of our website, provided that these partners agree to keep this information confidential. Only data that does not directly identify you (e.g. cookies) may be shared with our partners for marketing or advertising purposes. You may, of course, choose to object to this.

ARTICLE 5 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you complete your purchase via a direct payment gateway, Shopify will store your credit card data. It is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS standard). Your purchase transaction information is retained for as long as is necessary to complete your order. Once your order is completed, your purchase transaction details are deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard help ensure the secure handling of credit card data by our store and its service providers.

For more information, please see the Shopify Terms of Service here or the Privacy Policy here.

ARTICLE 6 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you read their privacy policies carefully so that you can understand the manner in which your personal information will be handled by them.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For instance, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions of Sale and Use.

Links

You may be directed to leave our website by clicking on certain links on our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements carefully.

ARTICLE 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted using SSL technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Finally, we recommend adopting the following security measures to enhance your online safety:

• When creating an account, use a minimum of 8 characters for your password, combining letters (uppercase and lowercase) and numbers. Do not use your name or other easily obtainable personal details.
• Keep your passwords confidential and avoid using the same password for multiple accounts

ARTICLE 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependants to use this website.

ARTICLE 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.